Sees adults, couples and families, in Spanish and English. She knows the schedules of people who work shifts or in the fields, and puts them on the calendar: evenings and Saturdays.
Therapy in Spanish · McAllen, Texas
Therapy in Spanish that fits into your week
Individual, couples and family therapy for families in McAllen and the Rio Grande Valley. In the office or by video, in the evening or on Saturday, and in the language you think in.
To see whether we fit
Is Serenya what you are looking for?
Two short lists, so you can decide before you write to us.
| What it is about | Serenya may be for you if… | Another option may suit you better if… |
|---|---|---|
| Language | Serenya may be for you if…you want to talk about what you feel in Spanish, without translating or explaining where each word comes from. | Another option may suit you better if…you need a therapist who speaks a language other than Spanish or English. |
| Your schedule | Serenya may be for you if…you work shifts, in the fields or late, and need an evening or Saturday appointment. | Another option may suit you better if…you need help the same day: call 988, any time. |
| Where | Serenya may be for you if…you are in Texas and can come to the office, or connect by video or by phone. | Another option may suit you better if…you will be outside Texas during the session: for now we cannot see you by video. |
| Who | Serenya may be for you if…you are an adult, a couple or a family who wants talk therapy. | Another option may suit you better if…you need someone to prescribe medication: we do not prescribe. |
| Paying | Serenya may be for you if…you can pay for each session yourself, with the cost in writing before you start. | Another option may suit you better if…you need us to bill your insurance directly: we are out of network with every plan. |
Services
Three ways to begin
Each one in Spanish or English, at the same cost per session.
Individual therapy
A space for you, at your pace, to talk about what weighs on you at work, at home or in the family.
See individual therapy
Couples and families
80-minute sessions for two, or with the family, to talk more calmly and listen better.
See couples and families
Therapy by video
From home, with the camera off if you like, or by an ordinary phone call. Without a private room and on limited data, it can work too.
See therapy by video
Who sees you
Two therapists, both in Spanish
Both therapists see clients in Spanish, and in English if you prefer, in the office or by video for people in Texas. Each is licensed in Texas, with the license shown at the bottom of the page.
Sees adults and families, in Spanish, and in English if you prefer. He does many of his sessions by video, for people who live far from the office or cannot leave the house. He is licensed in Texas.
Where we practice
One office in McAllen, and video from anywhere in Texas
McAllen office
Address: 2308 N 10th St, Suite 210 McAllen, TX 78501Phone: (956) 555-0102Hours: Monday – Friday: 10 a.m. – 8 p.m. Saturday: 8 a.m. – 2 p.m. Sunday: ClosedParking in front of the entrance. If you prefer video or a phone call, you do not need to come in.
Get directions to McAllen officeTherapy by video
By video, even on limited data and without a private room
Not everyone has unlimited internet or a door that closes. We are licensed in Texas, so a video session, for anyone in Texas, fits your home, not the other way around.
On limited data
With the camera off, a session uses less data. It can also be an ordinary phone call.
Without a private room
We pick a quieter hour together, with headphones and short answers, or from a parked car.
If it drops
If the connection fails, we call the number you gave us and carry on by phone.
Licenses
Texas licenses, in each therapist's name
Each license number is at the bottom of the page, and you can check it with the state board.
Licenses
Lilia Canseco, Licensed Professional Counselor (LPC)
TX Lic. # 000000 · Texas Behavioral Health Executive Council
Required to practice counseling in Texas
Israel Vela, Licensed Clinical Social Worker (LCSW)
TX Lic. # 000000 · Texas Behavioral Health Executive Council
Required to practice clinical social work in Texas
Languages
Lilia Canseco
Spanish and English
Israel Vela
Spanish; English if you prefer
How fees work
What almost everyone asks before the first session.
Insurance
Serenya is out of network with every insurance plan: you pay for each session yourself. We do not take Medicare or Medicaid. If you want someone who bills your plan, we will gladly give you the names of clinics and colleagues in the Valley.
Out of network with every plan
No Medicare or Medicaid
If you pay yourself
You pay at the end of each session by card, including HSA and FSA cards. Before the first session we tell you in writing what each one costs. We ask for 24 hours' notice to change an appointment.
A receipt to claim reimbursement
Each month we give you an itemized receipt (a superbill) with the dates and kind of session, to send to your plan, which may reimburse part of out-of-network care. It carries a diagnosis code your insurer can see. Your plan decides whether it pays anything; ask it before you start.
A good faith estimate
If you pay without insurance, you have the right to receive a written estimate of what your care will cost before you start. We give you one before the first session. If the final bill is $400 or more above the estimate, you can dispute it. The estimate is not a contract.
Your rights, at cms.gov/nosurprisesChecking your benefits
We do not check benefits, because we do not bill your plan. If you want to know whether your plan reimburses, call it before the first session and ask about out-of-network mental health services.
What the first session includes
A conversation of about 50 minutes to get to know each other: you say what you want and your therapist explains how they work, the limits of confidentiality and the possible risks and benefits of therapy. It is charged like any other session.
Your first session
Book your first session
The button opens the office calendar. If you would rather we call you, write to us below.
Phone(956) 555-0102
Hours
- Monday – FridayToday
- 10 a.m. – 8 p.m.
- SaturdayToday
- 8 a.m. – 2 p.m.
- SundayToday
- Closed
What people ask us most
Do you take my insurance?
We are out of network with every plan, so you pay for each session yourself and, if your plan allows it, ask for reimbursement. We do not take Medicare or Medicaid. If you need someone who bills your plan, we will gladly give you names.
How much does it cost and how do fees work?
Before the first session we give you the cost of each one in writing. You pay at the end of the session, by card. There is no contract and no payment in advance. The fees page explains it step by step.
What happens in the first session?
It is a conversation to get to know each other. You say what you want, your therapist explains how they work, the limits of confidentiality and the possible risks and benefits of therapy, and together you decide whether to go on.
Are you licensed where I live?
Our therapists are licensed in Texas. By video we see people who are in Texas during the session; if you will be in another state, we cannot see you that day. The licenses are in the footer of this page.
What is confidential, and what are the limits?
What you say in session stays in your record, and we share it only as the law allows. There are exceptions, for example if someone is in serious danger. Your therapist explains them in the first session.
What is your cancellation policy?
We ask for 24 hours' notice to change or cancel an appointment. If a work shift gets in the way, tell us as soon as you can and we will find another time.
Start with a conversation
Tell us which hours work for you and we will suggest an appointment, in the office or by video.
Write to us
Tell us how you would like to start
We reply within one business day, in Spanish or English.
Phone(956) 555-0102
Hours
- Monday – FridayToday
- 10 a.m. – 8 p.m.
- SaturdayToday
- 8 a.m. – 2 p.m.
- SundayToday
- Closed